Official Training Program
Patient Care Coordinator Training Portal
Your comprehensive guide to becoming an exceptional PCC at Real Hearing USA. Master scheduling, patient care, and practice operations.
What You'll Learn
Comprehensive training covering all aspects of the Patient Care Coordinator role
Phone Scripts & Call Handling
Master professional communication and call triage
Appointment Scheduling
Learn CounselEar scheduling and appointment types
Payment Processing
Understand accepted payment methods and fees
Hearing Aid Management
Bluetooth pairing and device troubleshooting
Patient Management
Create patients and manage records in CE
Daily Operations
Opening procedures, gap filling, and audits
Your Path to Certification
- Structured learning modules based on official training materials
- Interactive quizzes with 80% passing requirement
- Video tutorials for hands-on procedures
- Progress tracking to resume where you left off
- Comprehensive 40-question final certification exam
- Downloadable completion certificate
PCC Certification
Real Hearing USA Official
Training Modules8 Sections
Section Quizzes10+ Questions Each
Final Exam40 Questions
Passing Score80%